Implementation of BPO at the headquarters of all J&K districts
*DC expresses ignorance about any steps initiated thus far
JAMMU, April 9: Prime Minister Narendra Modi’s instructions and Union Finance Minister Nirmala Sitharaman’s budget announcement on establishing a Business Process Outsourcing (BPO) unit at all district headquarters Union Territory of Jammu and Kashmir have remained unimplemented despite a considerable period of time mainly due to an absolute lack of seriousness at the level of the government.
During the inauguration of the first rural BPO in the Bandipora district on February 3, 2019, Prime Minister Narendra Modi had emphasized the replication of this pilot project in other districts of the former state in order to ensure that Jammu and Kashmir aligns with other states in the country. to ensure the delivery of digital services to ordinary citizens as well as to create new opportunities in the digital economy.
Subsequently, on the instructions of the then Chief Secretary, BVR Subrahmanyam, the Managing Director of Jammu and Kashmir Information Technology Infrastructure Development Private Ltd issued an official communication to all Deputy Commissioners (except of Bandipora) to identify suitable land especially at the respective district headquarters for setting up BPO.
It was mentioned in the communication that there is a need for three to five field channels for the construction of the BPO complex and for the immediate establishment of BPO with 100 professionals for training and working purposes, a building of ‘a covered area of approximately 4000 to 5000 square feet must be identified which could be used for these purposes.
Some Deputy Commissioners immediately identified the appropriate ground and shared the information with the Managing Director of IT Infrastructure Development Pvt Ltd, but others remained silent for reasons they knew best.
Meanwhile, Union Finance Minister Nirmala Sitharaman in her 2021-22 budget speech announced that rural BPOs would be established at the district headquarters of Jammu and Kashmir in the fiscal year. 2021-22 and instructions have already been sent to the authorities concerned in the territory of the Union.
However, the explicit instructions of the Prime Minister and the budget announcement of the Union Finance Minister have not been implemented so far due to the absolute lack of seriousness of the government, especially J&K IT Infrastructure Development Pvt Ltd, official sources told EXCELSIOR.
“IT Infrastructure Development Pvt Ltd was supposed to resume communicating with the Deputy Commissioners in light of the fact that efforts prior to the budget announcement did not yield the desired results, but it is of grave concern that no serious effort was done subsequently as well,” the sources added.
EXCELSIOR has made numerous attempts to contact IT Infrastructure Development Pvt Ltd officials to ascertain the reasons for the undue delay in establishing BPOs at district headquarters, but there has been no response.
However, when contacted, several Deputy Commissioners raised ignorance of any company-initiated steps to implement BPO. “Neither we have been approached nor are we aware of the steps initiated in this direction”, they declared while wishing to remain anonymous, adding “we were not even told to identify land suitable for this purpose. “.
According to the sources, no major financial involvement is involved in setting up BPOs in each district as financial assistance can be obtained under the Indian government’s BPO promotion scheme, adding that “the most shocking aspect is that even no discussion took place in official meetings to sort out issues, if any, creating obstacles in translating the Prime Minister’s instructions and the Union Finance Minister’s budget announcement into reality “.
It is pertinent to mention here that the concept of BPO aims to ensure the creation of employment opportunities for young people by promoting the information technology and IT services industry. Business process outsourcing is a subset of outsourcing that involves outsourcing the operations and responsibilities of a specific business process to a third-party service provider.
Originally, this was only associated with the manufacturing sector. However, at present, a large number of services have been placed under its responsibility by the Indian government.